Shipping policy

Last updated: August 1, 2024

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website, www.victoriacreations.ch. By placing an order, you agree to the following shipping terms.

  1. Order Processing

    Orders are generally processed within 1 to 2 business days after payment confirmation. We recommend carefully verifying your shipping address when placing an order, as Victoria Creations cannot be held responsible for orders shipped to incorrect addresses.

  2. Shipments

    All items purchased on www.victoriacreations.ch are shipped in accordance with a shipping contract. This means that the risk of loss and ownership of the items are transferred to the buyer upon delivery of the merchandise to the carrier.

  3. Shipping Methods

    We work with reputable shipping services to ensure secure and prompt delivery of your order. The shipping method and estimated delivery time will be communicated to you during the checkout process.

  4. Shipping Fees

    Shipping fees are calculated based on several criteria, such as the weight of the items, the destination, and the selected shipping method. The total shipping cost will be displayed before payment for full transparency.

  5. Delivery Times

    Estimated delivery times vary depending on the destination and the selected shipping method. Please note that these times are estimates and may be affected by factors beyond our control.

  6. International Shipping

    Victoria Creations offers worldwide shipping. The recipient designated at the delivery address will be considered the importer of the purchased products and must comply with all laws and regulations of the destination country.

  7. Taxes and Import Fees

    Purchased products may be subject to import taxes, customs duties, and fees imposed by the destination country or state. The recipient specified at the delivery address will be responsible for these import taxes.

  8. Order Tracking

    Once your order is shipped, you will receive a confirmation email including tracking information, if applicable.

  9. Delays and Issues

    While we strive to meet estimated delivery times, delays may occur due to external factors such as customs procedures or unforeseen circumstances.

  10. Lost or Stolen Packages

    Victoria Creations cannot be held responsible for packages lost or stolen after shipment.

  11. Changes to the Shipping Policy

    We reserve the right to modify or update our Shipping Policy at any time.