Refund policy

Last updated: August 1, 2024

We are committed to ensuring your satisfaction with every order. Please review our return and refund policy below.

  1. Order Modification
    You have 2 hours from the time you place your order to request any modifications.
    After this period, changes cannot be made due to the rapid processing of your order.

  2. Order Cancellation
    Order cancellation is possible within 4 hours of placing your order.

  3. Return Deadline
    For non-personalized jewelry, you can initiate a return within 14 days of receiving the order.
    Return shipping costs are the responsibility of the customer.

  4. Policy on Personalized or Custom-Made Items
    Personalized or custom-made items are not eligible for return or refund, except in cases of defect or error in personalization.
    We encourage you to carefully check all details when ordering a personalized item.

  5. Return Process

  • Contact Customer Service: Inform us of your intention to return an item via email.
  • Pack the Items: Securely place the items in their original packaging.
  • Ship the Parcel: Send the parcel to the address provided by our customer service.

  1. Return Eligibility
    To be eligible for a return, the item must be unused and in the same condition as you received it.
    Personalized or custom-made items are not eligible for return.

  2. Refund Process
    Once we have received and inspected your return, we will send you an email to confirm the approval or rejection of your refund request.

Refund Methods:

  • Original Payment Method: If the refund is approved, it will be processed using the same payment method used for the purchase. Processing time may vary depending on your financial institution.
  • Gift Card: If you prefer, we can also issue a refund in the form of a Victoria Creations gift card, usable for future purchases on our site.

Please indicate your preferred refund method when requesting a return.

  1. Refund Exceptions
    Personalized or custom-made items are not eligible for return or refund, except in cases of defect or error in personalization.

  2. Contact Us
    If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service.